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We hope you find ordering from Crystal Clear Aquariums a pleasant experience. We guarantee that you won’t find better, healthier aquatic life anywhere else!
Shipping
All orders are shipped the day of your order placement. When your order ships, you will receive an e-mail containing your item numbers and Federal Express tracking number so you can make arrangements to sign for your order upon scheduled arrival. Please Note: We advise someone to be available at the time of delivery to prevent the aquatic life from being exposed to harsh temperature change and increased packaging time.
Returns
Animals
CCAqua offers a money back guarantee if any item does not arrive alive. If for some reason an item is dead on arrival, you can either have the amount of that item refunded or we can issue the credit towards your next purchase. An item that is part of a package will be refunded based on its value as part of that particular package.

We must be notified that something did not survive within 6 hours of the delivery time. To do this, take a picture of the dead animal and attach it in an email to ccaquariums@ccaqua.com with the following: Name of the deceased, your order, and whether or not you’d like a refund or credit to your next purchase. We will then refund the money to your personal account or add the proper credit it amount to your store account.
Aquarium Supplies
We cannot accept a return of any product that has been opened or used. We advise you review the information on item you are ordering before finalizing your order. When you receive your product you should check the packaging and any labeling to ensure it is the product you wanted. If the item does not meet your needs and you have not opened it or used it you can return it within thirty days of receipt. Any return shipping costs will be at the expense of the customer. The item must be returned in its original shipping box with any manuals the item came with.
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